|
|
|
|
|
What are my payment options?
When will I be charged for my purchases?
I just placed an order and my card has
been charged, I thought you said this wouldn’t happen till the order shipped?
Why do I have to pay sales tax?
|
 |
What are my
payment options?
We offer a variety of credit card options for you to choose from: Visa, Master
Card, Discover Card, and American Express.
Regardless of the method you choose, you will be required to enter your billing
addresses in the supplied fields. This information, along with your expiration date
and security code, must be supplied exactly as it appears on your credit card statement.
Failure to provide accurate info can and will lead to your order being denied or
delayed.
For international credit cards that do not provide “Address Verification” we reserve
the right to ask for a fax or email with the credit card and identification.
|
return to top
|
When will
I be charged for my purchases?
Please remember that regardless of the payment method you choose, you will not
be billed until your order is fully assembled and shipped from our warehouse. Also,
note that once you set up an account, you can change your billing information at
any time by accessing your personal account page or at the time of checkout.
|
return to top
|
I just placed
an order and my card has been charged, I thought you said this wouldn’t happen till
the order shipped?
What you think is a “charge” is actually a “pending hold”. We realize this sounds
confusing so we’ll do the best to explain ourselves. Before an order is accepted
our credit card processing system will check for available funds on your card. If
funds are not available your order will not go through. If funds are available a
“hold” will be placed on these funds and you’ll receive an order #. This amount
will be held until your order ships, at which time the hold will be “captured” and
the funds will be debited from your account into our account. Simply put a true
“charge” is the same as a “capture”.
|
return to top
|
Why do I have
to pay sales tax?
If you are a resident of California or if you are having products shipped to a California
address, you have to pay 8.25% sales tax on all purchases. If you are outside of
California your orders are tax free (thank your local congressman)!!
|
return to top
|
|
|